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  • Home / Blog / Careers / 5 Ways to Better Connect with each Patient’s Story
Careers

5 Ways to Better Connect with each Patient’s Story

August 26, 2015 by Ryan Segovich
better connect with each patient's story

Every patient has a story. Learning all you can about the background, attitude, lifestyle and support system of each is essential to providing person-centered care and developing treatment plans they can– and will–follow after they return home.*

1. Communicate on their level

An effective way to connect and convey that you value your patients as collaborative partners is to put yourself at their level. Instead of standing over them to talk, sit down and look them in the eye.

2. Listen and be patient

You are in your element at the bedside, but for your patients and their families, being hospitalized is likely new and frightening. Encourage their questions, anticipate their fears and be patient.

3. Include the family

Study how your patients and their family members relate to one another. It can help you assess the strength of the patient’s support system and determine who you can engage to ensure that a patient follows care plans after discharge.

4. Ask open-ended questions

While you should be sensitive to your patient’s comfort and openness with you, you may have to dig beneath the surface with questions that prompt more than just a yes or no answer. Part of your job is reading between the lines to unveil vital information.

5. Follow through

Building trust with your patients means making sure you keep your promises. If you say you’ll check on a patient in an hour, make sure you do it. It might add another task to your list, but it lets your patients know you value their needs.

* http://www.nursingtimes.net/nursing practice/specialisms/educators/good-communication-helps-to-build-a-therapeutic-relationship/5003004.article

By Ryan Segovich

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  • † Chamberlain University is accredited by the Higher Learning Commission (www.hlcommission.org), a regional accreditation agency recognized by the U.S. Department of Education. The baccalaureate degree program in nursing, master’s degree program in nursing, Doctor of Nursing Practice program, and post graduate APRN certificate program at Chamberlain University are accredited by the Commission on Collegiate Nursing Education, (https://www.aacnnursing.org/CCNE). For the most updated accreditation information, visit chamberlain.edu/accreditation. See accreditation and state authorization information or view a full list of program approvals by state.

    To report unresolved complaints to the Illinois Board of Higher Education visit their webpage at http://complaints.ibhe.org/ or by mail to 1 N. Old State Capitol Plaza, Suite 333, Springfield, IL 62701-1377. View Chamberlain's complaint process.

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