Chamberlain University’s MPAS Policies

 

Program Goals & Outcomes

Program Goals & Metrics

MPAS Program Goal Benchmarks to Measure Success in Meeting Goals
1. Enable graduates to apply the knowledge and skills necessary
to provide compassionate, competent and culturally sensitive patient-centered care.
a. 98% of students pass their summative assessments on the first attempt
b. NCCPA Pass rates for new graduates will be at or above the national average
2. Empower graduates to manage the healthcare needs and challenges of underserved populations a. 100% of graduates complete an underserved clerkship
b. Average rating from preceptor evaluations of student in underserved clinical clerkship is ≥ 3.2/4.0
3. Foster professionalism throughout the entire PA curriculum a. Average score of ≥ 3.2/4 on Preceptor evaluation of students question: “Model initiative, professionalism, cultural humility, and commitment to ethical practice when engaging with patients, families, and members of the healthcare team”
b. Average score of ≥ 3.2/4 on End of Program survey question: “MPAS faculty and staff supported my professional growth”
4. Model and cultivate cultural humility throughout the entire PA curriculum a. Average score of ≥ 3.2/4 on Preceptor evaluation of students question: “Model initiative, professionalism, cultural humility, and commitment to ethical practice when engaging with patients, families, and members of the healthcare team”
b. Average score of ≥ 3.2/4 on End of Program question: “Chamberlain University has a strong commitment to cultural humility, diversity, equity, and inclusion”.
5. Be a workforce solution by graduating high quality physician assistants to help meet the needs of the healthcare system a. NCCPA Pass rates for new graduates will be at or above the national average
b. Employment rates for new graduate will be at or above the national average.

 

Exam Performance (PANCE) 

PANCE Results

The Chamberlain University Master of Physician Assistant Studies (MPAS) degree program will publish first-time pass rates for each graduating class beginning in 2024 using the NCCPA PANCE Rate Summary Report.

 

Student Attrition 

Upon matriculation of the first class, the Chamberlain University Master of Physician Assistant Studies (MPAS) degree program will provide the most current annual student attrition information. The data will be presented within a standard table, which will include attrition information for the Chamberlain MPAS degree program’s graduated cohorts and the most recent data for the cohorts currently in matriculation.

Chamberlain University Student Attrition Table 

Program Policies

Administrative Withdrawal & Request for Reinstatement (Non-Attendance Taking Programs) 

If a student earns an “F” grade in a Master of Physician Assistant Studies course due to lack of participation, the student is administratively withdrawn from the course, and the last academically related event as documented in the learning management system is assigned as the
withdrawal date. For a student who attended the first three days of the course, Chamberlain presumes the student completed the course(s)
and thus earned the grade(s).

A student who does not participate in the first day of a course will be sent an impending attendance dismissal notice advising that they must attend within the next two calendar days or will be dropped from the course. A student who does not attend during the first three consecutive calendar days of class will be dropped from the course and is precluded from requesting reinstatement. The student will be dropped from any future enrollments during the current session and future sessions and will be subject to standards of academic progress. See Standards of Academic Progress section of the university academic catalog for more information.

 

ARC-PA Accreditation Status 

The ARC-PA has granted Accreditation-Provisional status to the Chamberlain University Physician Assistant Program sponsored by Chamberlain University.

Accreditation-Provisional is an accreditation status granted when the plans and resource allocation, if fully implemented as planned, of a proposed program that has not yet enrolled students appear to demonstrate the program’s ability to meet the ARC-PA Standards or when a program holding Accreditation-Provisional status appears to demonstrate continued progress in complying with the Standards as it prepares for the graduation of the first class (cohort) of students.

Accreditation-Provisional does not ensure any subsequent accreditation status. It is limited to no more than five years from matriculation of the first class.

The program’s accreditation history can be viewed on the ARC-PA website at http://www.arc-pa.org/accreditation-history-chamberlain-university/

 

Cancellation & Refund Policy 

Students may cancel their enrollment at any time prior to midnight of the tenth business day after the date the enrollment agreement is signed (cancellation period) for a refund of all monies paid.
After the cancellation period, the application fee is not refunded. Cancellation requests are accepted:

By mail to:
Chamberlain University
1221 N. Swift Road, Suite 200, Addison, IL 60101
Attn: Customer Service
By fax to: 630.574.1968
By email to: noticeofcancellation@chamberlain.edu

A student who does not report for class may request a refund of any monies paid over and above the application fee.* Students must make all scheduled changes by the end of the first week of a session (Add/Drop Period) to receive a tuition adjustment (see Add/Drop Period section of this catalog). After classes begin, students may withdraw from a course by notifying their academic support advisor prior to the withdrawal deadline published on the Academic Calendar for that session. Withdrawal is complete when the designated official has been notified or on the date Chamberlain determines a student is no longer enrolled, whichever is earlier. Students who withdraw are responsible for all outstanding financial obligations. In addition, those receiving federal student loans must complete a loan exit interview with a student finance advisor prior to withdrawing.

In the Master of Physician Assistant Studies degree program, refunds are issued on a prorated basis to students who withdraw from a session. Refunds are based on the later of the last day of attendance or the last academically related event as documented in the learning management system and are calculated using the Chamberlain refund policy and any applicable state refund policy. Refund calculations are applied to the tuition charged for the session from which the student withdraws. Refunds are issued within 30 days of the withdrawal notification date or the date Chamberlain determines a student is no longer enrolled, whichever is earlier. Examples of refund calculations are available from your student finance advisor. At minimum, refunds
are calculated as follows:

Withdrawal During Percent Refund of Tuition Less Administrative Fee
First Day of Session 100%
Balance of Week 1 90%
Week 2 75%
Week 3 25%
Week 4 25%
Weeks 5-8 0

NOTE: The administrative fee is $50 per session for the MPAS program and $50 per course in all other programs. 
* Seat deposit payments for the MPAS program are not refundable.

 

Clinical Incidents

A clinical incident is one that directly involves students, patients, faculty, a colleague or a staff member that results in injury or a threat to safety during clinical learning.

Examples of clinical incidents include but are not limited to the following:

• Student injured on site (e.g., slip and fall)
• Needle stick
• Exposure to blood borne pathogens
• Verbal abuse by preceptor or staff

• Abuse by patient
• Student fainting on clinical site
• Medication error
• Patient fall with/without injury

If a clinical incident occurs, the student should:

• Notify their clinical preceptor immediately
• Follow the established policies and clinical site protocols as appropriate.

• Notify the MPAS clinical coordinator within one hour of the incident
• Have personal health insurance information available – healthcare is the financial responsibility of the student

Fill out a Chamberlain Clinical Learning Incident Form and send to the MPAS clinical coordinator by the end of the clinical learning day.

 

Clinical Site & Preceptor Procurement

Students are not required to provide or solicit clinical sites or preceptors. It is the responsibility of the MPAS program to coordinate all clinical sites and preceptors for program required and elective rotations. Coordinating clinical practice experiences involves identifying, contacting, and evaluating sites and preceptors for suitability as a required or elective rotation experience. Students may make suggestion to principal faculty for sites and preceptors but are not required to do so. Student suggested sites and preceptors will be reviewed, evaluated, and approved for educational suitability by the program. The MPAS program clinical faculty makes the final determination in regards to establishing an educational affiliation with an individual preceptor or clinical site.

 

Health Screening & Immunization

Healthcare Compliance & Documentation

Health and integrity are of the utmost importance among physician assistant students. As a result, Chamberlain encourages students to become increasingly proficient in promoting self-health and becoming informed when they seek healthcare services.

Healthcare Compliance Documentation Requirements
Drug Screen**
Wisconsin BID Form and Caregiver Report (State of WI only)
Family Care Safety Registry (State of MO only)
Personal Healthcare Responsibility Letter of Understanding & Confidentiality Statement
Proof of Health Insurance*** (required annually)

Insurance

Evidence of health insurance is required for all physician assistant students. Physician assistant students at all locations must enroll in and maintain a group injury and sickness insurance plan unless otherwise insured. Students without injury and sickness insurance may be denied access to clinical facilities and therefore may be unable to complete their MPAS program. All registered students will automatically be enrolled in the Chamberlain group injury and sickness insurance plan, unless they can show evidence of coverage by another health insurance plan. If the student chooses to be entirely self-paying for healthcare, a waiver must be completed at the beginning of each policy year and be on file. The Chamberlain group injury and sickness insurance plan is required for all MPAS students unless a Health Insurance Requirement form is filled out in Complio and a copy of the front and back of the student’s insurance card are uploaded and mapped into Complio annually by published deadline.

Physician assistant students are required to enroll annually to maintain insurance coverage.

A group injury and sickness insurance plan purchased through Chamberlain is effective 24 hours per day during the period for which the premium has been paid and eligibility has been met. Optional coverage for students’ spouses and/or children is available when signing up for coverage. Rates and policy periods are subject to change each new policy term. Semester options are available. The student assumes all financial responsibility associated with his/her own healthcare. For details on health records required for admission or clinical courses, refer to the packet mailed to accepted students, the Clinical Expectations section of this catalog or the Student Handbook.

Detailed enrollment information is available on the Chamberlain website at chamberlain.edu/studentinsurance

More information is available from the National Healthcare Compliance Department: cuhealthcarecompliance@chamberlain.edu

Virtual Compliance Orientation
Health Insurance Portability & Accountability Act of 1996 (HIPAA) Review & Quiz (required annually)
Student Commitment to Clinical Behaviors
Occupational Safety and Health (OSHA) Review & Quiz (required annually)
Current American Heart Association Cardiopulmonary Resuscitation (CPR) Certification – Basic Life Support (BLS) for Healthcare Providers or American Red Cross (CPR) Certification-Basic Life Support (BLS) for Healthcare Providers

The faculty and affiliating clinical agencies of Chamberlain have established the need for physician assistant students to be certified in the American Heart Association Basic Life Support (BLS) CPR for Healthcare Providers or American Red Cross Basic Life Support (BLS) CPR for Healthcare Providers. All students enrolled in the Chamberlain MPAS degree program must be certified in the current American Heart Association BLS CPR or American Red Cross BLS CPR certification and must meet all other clinical compliance requirements. After initial certification, each student is responsible for maintaining and renewing their own bi-annual CPR certification and keeping other clinical compliance requirements up to date. Chamberlain accepts American Heart Association BLS CPR cards or American Red Cross BLS CPR Certificates.

Physical Form (signed and dated by your healthcare provider – within one year of admission)
Immunization History
Measles, Mumps, Rubella (MMR) Titers Showing Immunity or Immunization Records of MMR Booster
Immunity or Immunization Records of MMR Booster
Varicella Titer Showing Immunity or Proof of Immunization (history of disease is not accepted)
Tetanus/Diptheria/Pertusis (Tdap) Booster (within past 10 years and during each pregnancy)
One-Time, 2-Step PPD (one time; documentation showing test date, read date and result of each step required) or IGRA/T-Spot Blood Test (Must be dated last 12 months)
Annual Tuberculosis Knowledge Guide Acknowledgment and Risk Assessment Documents
If a positive result is submitted, student will need to provide a completed Tuberculosis Screening Record form, which can be found in the Required Document’s tab in student’s Complio account.
Hepatitis B Series or Immune Titer
Seasonal Flu Vaccine (Flu Mist not accepted)
Immunization Waiver
If a student is unable to receive any immunization, a waiver request must be signed and submitted for approval to the National Healthcare Compliance Office. This form can be obtained from your American Data Bank Complio account or by contacting the National Healthcare Compliance Office. Students who do not receive all required immunizations may be denied clinical access by the clinical facility and therefore, may experience an interruption in or be unable to complete their programs of study.


NOTE: All programs are subject to additional requirements including the following examples: background check, fingerprint scan, drug screen clearance, immunizations, vaccines, additional forms and trainings, and other site requirements as requested, as based on state or requirements. Additional out of pocket fees may apply due to site requirements; see your admission representative for additional information.
* Chamberlain University utilizes CDC guidelines for healthcare workers and state-specific mandates as a baseline for all healthcare compliance requirements.
** Screening required prior to clinical start.
*** For physician assistant students, proof of health insurance must be completed prior to first day of classes.

Healthcare Compliance Deadlines – New Students
Master of Physician Assistant degree program students must complete all clinical compliance requirements by Friday of Week 7 of their first session.

Healthcare Compliance Deadline – Continuing Students
In order to maintain healthcare compliance throughout program progression, students are required to have compliance items scheduled to expire in their ensuing session updated by the first day of the final month of the prior session. See below chart for deadlines.

Enrollment Session Compliance Deadline
July Session – June 1
September Session – August 1
November Session – October 1
January Session – December 1
March Session – February 1
May Session – April 1

Additional Clinical Disclosures
For tracking and public health management purposes, the non-directory information of students may be shared with clinical sites at which a student is studying, working or gaining clinical experience. Contact your academic support advisor for more information. Individual states and/or clinical facilities may have additional requirements.

Non-Compliance
Students who are non-compliant in any session may be prevented from further registration. As a result, the student would no longer be able to further progress in the program, and would be denied admission to clinical agencies, resulting in an unsatisfactory clinical grade due to unexcused absences. This could ultimately result in a student failing a course and/or being dropped from the program. Failure to comply with the drug screen or background and fingerprint checks (as required) or failure to achieve a satisfactory outcome may result in dismissal from Chamberlain.

 

Perspectives – Student Assistance Program 

The Perspectives student assistance program is a 24/7, complimentary, confidential support program for Chamberlain students, their family members and significant others.

Through the Perspectives program, Chamberlain students, their family members and significant others can receive assistance with issues such as:

Emotional Support: Stress management, anxiety, depression, grief and family/relationship issues
Academic Support: Testing-taking skills, study tips, tutors and study assistance, skill building, time organization
Student/Life Balance: Financial resources, budgeting, legal resources, child care and elder care resources, career development, workplace training
Active Military and Veteran Resources: Deployment, health and wellness, reintegration support, veteran resources and benefits

To learn more about the Perspectives student assistance program, call 800.456.6327 or visit features.perspectivesltd.com/l/Chamberlain

All MPAS program faculty and staff aware of a student’s personal issue should confidentially provide the student with Perspective’s phone number as soon as possible and encourage the student to call and schedule an appointment. Faculty and staff may call on behalf of the student in the student’s presence if requested, but the student must voluntarily participate. The Program Director, Medical Director, and principal faculty must not treat the student as a health care provider as described in the Provision of Health Services by Program Director, Medical Director or Faculty policy.

 

Policies for Student Mistreatment

Non-Discrimination Policy

Chamberlain does not discriminate in recruitment, admissions, education, employment, programs, activities and services on the basis of race, age, religion, sex, sexual orientation, gender, national origin, ancestry, color, creed, disability, veteran status or other legally protected classifications. This policy is consistent with relevant governmental statutes and regulations, including those pursuant to the Civil Rights Act of 1964 and applicable provisions of the Education Amendments of 1972, as well as Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, as amended. Chamberlain does not tolerate verbal or physical conduct by any student, faculty or staff member that constitutes sexual harassment of any student/employee as outlined in the Sex Discrimination Guidelines issued by the U.S. Equal Employment Opportunity Commission
(EEOC). Further, faculty, students, staff and applicants are protected from retaliation for filing complaints or assisting in an investigation of discrimination. Any person with questions about Chamberlain’s compliance with the regulations of the Civil Rights Act of 1964, and
applicable provisions of the Education Amendments of 1972, as well as Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, is directed to contact the manager of student services. Inquiries regarding sexual harassment and other
forms of sex or gender discrimination may be directed to: Director, Equity and Access (equity@adtalem.com) and Title IX Coordinators (630.829.0233 or titleixcoordinator@chamberlain.edu)

Professional Conduct Policy

A student enrolling in Chamberlain University assumes an obligation to conduct themselves in a manner compatible with the University’s function as an institution for the Master of Physician Assistant Studies degree program. All students are expected to abide by the Chamberlain
University Professional Conduct Policy. The Professional Conduct Policy applies to student behavior that affects the members of the Chamberlain University community, irrespective of where that conduct may occur. Discipline may extend to off-campus activities and locations or online activities, when they adversely affect members of the Chamberlain University community and/or pursuit of their objectives.

Sex and/or gender-based misconduct, which includes sexual harassment, sexual assault, rape, domestic violence, dating violence, stalking, sexual exploitation and gender-based harassment, is governed by the Sex and Gender-Based Misconduct Response and Prevention Policy, and not by this Professional Conduct Policy.

Full Title IX Policy on Sex and Gender-Based Sexual Misconduct Response & Prevention Policy is located at: https://www.chamberlain.edu/media/14121/chamberlain_-title-ix-policy.pdf

 

Policy For Student Employment

The Chamberlain Master of Physician Assistant Studies degree program (MPAS) does not permit its students to work (paid or voluntary) for the MPAS program. Students may not accept compensation for any services provided during supervised clinical experiences.

Enrollment in the program is a full-time commitment, and the MPAS program strongly discourages students from being employed while enrolled. While the program does not encourage students to work during the didactic or clinical years of the program, the program does not prevent students from obtaining outside employment. The program makes no exceptions or adjustments to required course work, scheduling, or rotation assignments for individual students due to employment. Employment status while in the program will not be used to excuse absence from scheduled learning activities, justify poor performance, or be considered as a mitigating factor when assessing students’ academic and professional progress.

Students who are involved in or commence volunteer or paid work during the MPAS program cannot use their affiliation with the program in any aspect of that job. Work outside the MPAS program undertaken by the student, independent of the program, is not covered by the liability offered for clinical work associated with the educational experience, and students may not represent themselves as Chamberlain University students.

 

Policy on Remediation & Deceleration

Deceleration

The MPAS curriculum is designed to be completed on a full-time basis. Due to its curriculum design and academic intensity, Chamberlain’s MPAS program does not offer part-time or deceleration options to students. All physician assistant students must take the full required course
load each session and they must take the courses in the order in which they are offered during the session and the program. When a student’s progression is interrupted, they may be subject to the Leave of Absence Policy, Resumption of Studies Policy, Re-Entry Policy and/or Appeal of Academic Dismissal Policy.

Remediation

Assessment Policy

Students will be assessed throughout each of the courses as outlined in the semester schedule and syllabus. In identified courses, summative assessments will include both individual and group examinations. On test day, the individual exam will be given first, followed immediately by the group exam, then the examination review. All students are required to attend the examination review. Students must achieve a minimum score of 76 percent on summative assessments to pass the course. If the student does not achieve a minimum score of 76 percent on any summative assessment, the student will be required to take a reassessment examination (see Reassessment Policy).

Reassessment Policy

If a student does not achieve a minimum score of 76 percent on any summative assessment, the student will be required to take a reassessment examination. They must return on the following Monday or other designated day for a reassessment exam. Students must achieve a score of 76 percent on the reassessment examination to pass the course and progress in the program. The highest score awarded for the reassessment exam in will be 76 percent.

Failure to pass the reassessment examination with a minimum score of 76percent will result in the student entering into an extended learning contract.

Extended Learning Contract

If the student scores less than 76 percent for the reassessment exam, the student will be required to enter into an extended learning contract. The extended learning contract will outline the requirements and be tailored to individual student needs. It may include, but not be limited to, creating
blueprint outlines on assigned topics, academic counseling with faculty and a remediation exam.
The student will receive a “Remediation”” grade until the extended learning contract is completed. An extended learning contract will be signed by both the instructor and the student. Remediation  grades must be resolved by the deadline 
specified in the  Extended Learning Contract  (Limitation Criteria Within All MPAS Courses).

Limitation Criteria Within All MPAS Courses

Students are limited to a total of 6 summative assessment failures (includes both individual summative assessments and reassessments) for all MPAS courses during the didactic phase of the program. Failure of the 6th summative assessment (either individual summative assessment OR summative reassessment) will result in dismissal from the program.

Failure of the student to achieve 76 percent on the extended learning contract remediation exam will result in failure of the module and dismissal from the program. Upon successful completion of the extended learning contract requirements, the Remediation grade will be changed to the grade earned with the highest score earned not exceeding 76 percent.

Students are permitted a maximum of two (2) learning contracts per semester during the didactic phase of the program. The need for a third learning contract in the same semester will result in failure of the course and dismissal from the program.
 

 

Policies for Advanced Placement

Advanced Standing by Transfer of Credit

Chamberlain evaluates transfer courses from institutions recognized by the Council for Higher Education Accreditation (CHEA). Official foreign transcripts must be evaluated by a NACES-approved evaluating agency. Chamberlain may require a catalog, syllabus or additional material.

Transfer of courses are considered on an individual basis. Official transcripts from previously attended institutions are required and the course(s) must be comparable in level and content to the course for which the student receives credit. The evaluation includes an analysis of how the courses accepted in transfer meet specific course requirements in the curriculum. Chamberlain does not accept transfer credit for life experience, transitional studies coursework and courses taken on a pass/fail basis.

Students may request to waive transfer credit that is awarded and enroll in the course at Chamberlain. Once transfer credit is waived, it cannot be reinstated. If a grade has already been earned for a course at Chamberlain, transfer credit will not be considered for that course. Veteran students utilizing Veterans Education Benefits are unable to waive transfer credit.

Graduate Transfer Credit Requirements – Health Professions

  • A grade of “B” or higher is required for all transfer credits.
  • Maximum of 24 credits may be transferred into the Master of Physician Assistant Studies degree program.
  • Maximum of 6 credits may be transferred into the Master of Public Health degree program.
  • No transfer credits allowed for the Post-Baccalaureate Certificate in Public Health Generalist.
  • Maximum of 15 credits may be transferred in the Master of Social Work Traditional Option.
  • Maximum of 6 credits may be transferred into the Master of Social Work Advanced Standing Option.

NOTE: Pass “P” grades awarded during Spring 2020 and Summer 2020 semesters (or grades awarded during the following months: March 2020-September 2020) will be considered as transferable.

Advanced Standing by Proficiency Testing

The Master of Physician Assistant Studies degree program does not offer advanced placement based upon proficiency testing.

NOTE: These policies may be found in the “Registration” section of Chamberlain University’s academic catalog (www.chamberlain.edu/catalog)

 

Prevention of and Response to Student Exposure to Infectious and Environmental Hazards

MPAS students’ learning experiences occur in a variety of settings and, like the health care professionals in these settings, MPAS students are at risk for health and safety issues including exposure to blood-borne or air-borne pathogens, chemical and toxic drug exposures, and other personal injury. Students will gain knowledge and experience in preventing, minimizing and responding to exposure through: (1) annual OSHA training; (2) clinical laboratory activities (e.g., suturing, IV starts, surgical skills); and (3) didactic coursework. Clinical agencies may also require students to attend/complete a site-specific orientation regarding infection control and environmental safety in preparation for supervised clinical practice experience.

Prevention

Compliance with all health and safety practices is a not just good technique, but also is a mark of professionalism. Failure to observe and practice preventive measures for infectious disease and environmental hazards may result in corrective action for unprofessional behavior as outlined in the Code of Conduct in the Student Handbook.

  1. Maintenance of immunity and health is an essential part of infection prevention and control. Since some infectious diseases are vaccine preventable, MPAS students must:
  • meet all healthcare compliance requirements for immunizations* and immune titers by Friday of Week 7 in their first session of enrollment (refer to the Clinical Compliance Workbook);
  • maintain healthcare compliance throughout the program;
  • receive annual influenza vaccination; and
  • comply with Chamberlain’s Student COVID-19 Vaccination and Testing Policy.

* If a student is unable to receive any immunization, an exemption request must be signed and submitted for approval to the proper office noted in the Clinical Compliance Handbook or COVID-19 Vaccination and Testing Policy. The exemption Chamberlain can offer is against Chamberlain’s own policies and jurisdiction.  Students who do not receive all required immunizations may be denied clinical access by the clinical facility and, therefore, may experience an interruption in or be unable to complete their programs of study.  The third-party facility may have their own requirements and exemption policies that students who complete work there would be subject to follow.

  1. Practicing Universal Precautions in all patient care or simulated patient care settings is essential in preventing contact with blood or other potentially infectious materials.
  • Hand Hygiene. The CDC guidelines recommend use of 70% alcohol-based hand rub for hand hygiene; when hands are visibly soiled (e.g., dirt, blood, body fluids) or after caring for patients with known or suspected infectious diarrhea, soap and water should be used. Hand Hygiene should be performed in the following circumstances.
    • Before touching a patient, even if gloves will be worn.
    • Before exiting the patient’s care area after touching the patient or the patient’s immediate environment.
    • After contact with blood, body fluids or excretions, or wound dressings.
    • Prior to performing an aseptic task (e.g., placing an IV, inserting an indwelling catheter).
    • If hands will be moving from a contaminated-body site to a clean-body site during patient care.
    • After glove removal.
  • Personal protective equipment (PPE)
    • Exam gloves will be worn when there is risk of contact with or when handling blood or body fluids or when there is a potential for contact with mucous membranes, non-intact skin or body orifice areas, or contaminated equipment.
    • Facial masks, protective eyewear and/or gowns (as well as gloves) will be worn when performing/assisting procedures with a risk of body fluid or other hazardous material splashes or sprays.
  • Safe use of injection devices and sharps
    • Never recap needles unless required by the specific procedure being performed.
    • Use self-sheathing needles and/or needleless systems when available.
    • Keep an exposed sharp in view.
    • Avoid hand-passing sharps and use verbal alerts when moving sharps.
    • Be alert for sharps in linen, beds, on the floor, or in waste containers.
    • Place needles and other disposable sharps in designated puncture resistant containers as soon as possible after their use.
    • Keep fingers away from the opening of sharps containers.
    • Food, drink, and cosmetics (including lip balms) are not to be consumed/used in environment where sharps contact or contact with blood, other body fluids, or other potentially infectious material could potentially occur.
  • Safe handling of potentially contaminated surfaces or equipment
    • Environmental cleaning: Areas in which patient care activities are performed will be routinely cleaned and disinfected at the conclusion of the activity.
    • Medical equipment safety. Reusable medical equipment must be cleaned and disinfected (or sterilized) according to the manufacturer’s instructions. If the manufacturer does not provide guidelines for this process, the device may not be suitable for multi-patient use.
    • Cultures, tissues, or specimens of body fluids: Potentially infected human matter is placed in a container that prevents leakage during collection, handling, processing, storage, transport, or shipping.
  • Respiratory hygiene/Cough etiquette
    • Cover mouth/nose when coughing or sneezing.
    • Use the nearest waste receptacle to dispose of tissues.
    • Perform hand hygiene after hands have been in contact with respiratory secretions.
    • Consider using a mask to prevent aerosol spread. Consult with your preceptor regarding a specific clinical policy on when masks must be used.
    • Sit as far away from others as possible when coughing or sneezing.
  1. Sensitivity to latex products can develop after repeated exposure. Limiting exposure to latex can help prevent allergic reactions.
  • Whenever possible, use non-latex gloves (vinyl, nitrile, or polymer) when there is risk of contact with or when handling infectious materials.
    • During clinical skills activities on campus, students with known latex allergy should ask faculty to provide latex-free gloves.
    • During supervised clinical practice experiences, students with known latex allergy should advise their preceptor of the allergy.
  • Avoid oil-based creams or lotions when using latex gloves. They may cause the gloves to break down.
  • Wash hands with a mild soap and dry hands completely after using gloves.

 

Post Exposure Response

Students must notify the course director (if in the classroom/lab setting) or the clinical preceptor and MPAS program Clinical Coordinator (if in the clinical setting) as soon as possible following any exposure to blood and/or other body fluid, a needle stick or sharps injury, accident, or other injury. A Chamberlain Clinical Incident Report form should be completed and submitted to the Program Director (for classroom/lab incidents) or program Clinical Coordinator (if a clinical incident) as soon as possible; however, students should not delay prompt evaluation and treatment to complete the Clinical Incident Report form and paperwork related to the documentation of the clinical incident. In the event of serious injuries or life-threatening conditions, call 911 or go to the nearest emergency room. In the absence of an emergency, medical evaluation and treatment of injuries should be conducted at:

  • The student’s primary care provider, the nearest healthcare facility, or the nearest urgent care facility if the incident occurred in a classroom or campus laboratory setting.
  • The location directed by the preceptor when incidents occur during a supervised clinical practice experience.

In the case of any needle stick injury or other accidental blood/body fluid exposure, students should immediately take appropriate measures as follows.

  • Remove and properly dispose of all contaminated personal protective equipment.
  • Remove any soiled clothing and wash the wound or contaminated skin thoroughly with soap (preferably antibacterial) and running water.
  • If blood/body fluid was splashed in the eye(s) or mucous membrane, flush the affected area with running water for 15 minutes. Remove contacts first, if worn.
  • Seek timely medical evaluation; HIV prophylaxis for high-risk exposure should be started as soon as possible but not later than 72 hours after the exposure.
    • If the exposure occurs at an off-campus clinical site, the student should follow the Infection Control policy of that facility. If the student is unable to locate the facility’s Infection Control policy, the student should immediately report the exposure incident to a preceptor. 
    • If the exposure occurs on campus or the clinical site is unable/unwilling to provide medical evaluation, the student should go to a local hospital Emergency Department for 24-hour accessibility or an Urgent Care with extended hours, depending on the time of exposure and the proximity to the campus or clinical site.
  • Students should follow the guidance of their evaluating clinician based upon established guidelines and have the appropriate follow-ups.

Program Participation

Continued participation in the activities of the MPAS program will not be affected by any injury or illness that occurs while enrolled provided the student continues to meet all Technical Standards, with or without accommodations, fulfills all defined requirements for program progression, and is not directly infectious by way of routine contact.

Financial Responsibility

All medical or health care services (emergency or otherwise) that the student receives or requires are the student’s responsibility and are at the student’s expense. Clinical sites and Chamberlain University are not liable for the costs incurred during compliance with this policy. Students must maintain health insurance throughout their educational experience in the Chamberlain Physician Assistant Program.

 

Provision of Health Services By Program Director, Medical Director or Faculty

The PA program dean, program director, faculty, and the medical director are not permitted to act as health care providers for students within the program except for basic first aid or emergency support. Students must utilize a health care provider of their choosing for their health care needs.

 

Students As Faculty Or Staff

The Chamberlain Master of Physician Assistant Studies degree program (MPAS) does not permit its students to work (paid or voluntary) for the MPAS program.

Physician assistant students will not be allowed to serve, either paid or unpaid, as a graduate assistant, administrative staff, clinical staff, or
instructional faculty during the pre-clinical or clinical phases of the program. Lectures, structured clinical experiences, and overall instruction are the responsibility of the faculty and not students. If a student has specific knowledge, experiences, or skills that are beneficial to the classroom or laboratory, they are encouraged to share them with the class under the supervision of the principal faculty member.

Students enrolled in the MPAS program cannot substitute for practicing physician assistants or provide unsupervised services while at any clinical site. During supervised clinical experiences, students may not substitute for clinical or administrative staff and must ensure all services provided to patients are directly supervised. Students may not accept compensation for any services provided during supervised clinical experiences.

 

Student Complaint/Grievance Policy

This policy outlines the process for investigating and addressing complaints to Chamberlain from students about any component of their experience at Chamberlain in which the student feels they have been treated unfairly. Because no policy is one-size-fits-all, though, Chamberlain reserves the right to deviate from this policy if the circumstances of a particular complaint or investigation call for additional flexibility.

Informal Complaint/Grievance Process

In most cases, students must first attempt to resolve their concerns orally or in writing with the individual(s) most directly connected to the student’s complaint.

If the student is not comfortable discussing the matter with the individual(s) most directly involved, the student may take their informal complaint to a liaison not directly involved, such as the manager of student services or the immediate supervisor of the individual(s) the complaint is involving.

Unlike in formal procedures, a student pursuing informal resolution of their complaint usually is not required to submit a written complaint to initiate the process. Under these informal procedures, the student may, at any time, elect to stop further action by withdrawing the complaint, subject to the confidentiality provisions noted below and with the understanding that, depending on the nature of the allegations, Chamberlain may be obligated to investigate the complaint with or without the student’s involvement. Complaints addressed informally may not be investigated at all or to the same degree as formal complaints. Mediation may be used as a method for resolving the complaint informally, but not all complaints are appropriate for mediation; for example, allegations of sexual assault are not appropriate for mediation.

Adopting informal procedures for addressing complaints does not mean that the institution does not take these complaints seriously. Informal procedures simply provide an alternative method for addressing complaints. The student can also decide to file a formal complaint as described below at any time.

Formal Complaint/Grievance Process

If the informal procedure or direct conversation is not appropriate, or does not yield a successful resolution, the student can file a formal complaint to the complaint administrator. For pre-licensure students, the complaint administrator is typically the dean of academic affairs. For post-licensure nursing and graduate students, the complaint administrator is the program or specialty track dean. Complaints regarding sexual misconduct including sexual harassment, domestic violence, dating violence, sexual assault, stalking and rape or acquaintance rape may be reported directly to the Title IX Coordinator.

A. When to File a Complaint
Complaints should be filed by the student as soon as possible so that they can be addressed contemporaneously by Chamberlain. In most cases, Chamberlain will expect the student to come forward within 15 business days of the student becoming aware of the concern or the student’s last conversation in the informal process.
B. What to File
A formal complaint should be in writing and include the following:

• The student’s name, Student ID (D#) number email address and phone number
• A complete description of the concern/issue – including date, location and all individuals involved, either in the conduct complained of or as witnesses
• A description of what efforts, if any, have been made to resolve the issue informally, including individuals contacted by the student in the resolution attempt
• A statement of the resolution requested

If a student is hesitant or unwilling to put a complaint alleging discrimination, harassment (including sexual misconduct) or other unlawful conduct in writing, the student is encouraged to discuss their concerns with the complaint administrator.

Similarly, if a student feels that changes to academic or other situations are appropriate or necessary to preserve the student’s safety or wellbeing as a result of the circumstances involved in a complaint, the student is encouraged to request assistance from the complaint administrator.

For more information on the complaint process or to receive the complaint administrator’s contact information, the student should contact a academic support advisor.

C. Where to File Complaint

The complaint should be filed with the complaint administrator at the location the student is attending. The written complaint can be submitted electronically, in person, or by mail. In cases where the complaint administrator is directly involved in the concern, an alternate point of contact will be provided by a academic support advisor. If the student does not know who the complaint administrator for their location is, they should contact a academic support advisor.

Campus-based students may contact their campus academic support advisor for assistance.

Online-based students may contact a academic support advisor by phone at 888.556.8226 option 3, or by email at onlinestudentservices@chamberlain.edu.

D. Notice of Receipt

Upon receipt of the formal complaint, the complaint administrator will provide the student with a written notice acknowledging its receipt and will review the complaint.

E. Investigation

The complaint administrator or their designee will initiate an investigation. The extent and components of the investigation will vary depending on the allegations and circumstances. For purposes of illustration, an investigation may include the following steps, as appropriate:

• Reviewing the student’s written complaint
• Gathering additional information or statements from the student as needed
• Gathering information from any witnesses or other people (for example faculty, staff or other students) with potentially relevant information
• Reviewing relevant documentation and policies
• Obtaining a response or written statement and other information from the individual(s) who is/are the subject of the student’s complaint
• Attempting a resolution of the complaint between the student and the individual, if appropriate
• Convening a panel to review as appropriate
• Assessing the information gathered and determining findings and resolution for the student

Complaints initiated through the formal process may be withdrawn by the student, subject to the confidentiality provisions noted below and with the understanding that, depending on the nature of the allegations, Chamberlain may be obligated to investigate the complaint with or without the student’s involvement.

F. Findings and Notification

Upon completion of the investigation, the complaint administrator will report the findings of the investigation and resolution to the student. It is Chamberlain’s goal to conduct an appropriate investigation and report back to the student in a timely manner, usually within 15 days of receipt of the complaint. The circumstances in particular cases may make a shorter or longer investigation necessary or appropriate.

G. Appeal

Within 10 calendar days of the issuance of the final report, the student may appeal to the online or campus leader or their designee. Appeals must be submitted in writing and must state a basis for the appeal. Basis on which a student may appeal are:

• There is new evidence that was unavailable at the time of the original investigation that would affect the outcome of the original decision
• There were procedural irregularities in the complaint process that affected the outcome
• The proposed resolution was not reasonable based on the evidence compiled during the investigation
A copy of the leader’s or designee’s written decision on the appeal shall be sent to the student in a timely manner. If the appeal decision requires further action, that action should be described in the appeal decision letter. The decision of the leader or designee on the appeal is final.

Students not satisfied with the final disposition of the complaint process may contact the state licensing authority, the University’s accreditors or the state attorney general. A complete listing of contact information for state licensing authorities and the state attorney general offices is located at chamberlain.edu/studentconsumerinfo.

For Illinois residents and students enrolled in an online program: Unresolved complaints may be reported to the Illinois Board of Higher Education through the online complaint system complaints.ibhe.org or by mail to 1 N. Old State Capitol Plaza, Suite 333, Springfield, IL 62701-1377.

Confidentiality

Chamberlain wishes to create an environment in which individuals feel free to discuss concerns. Chamberlain understands that students, witnesses and others involved in the investigation process may be concerned about the confidentiality of information they are sharing. In some cases, however, Chamberlain may be obligated to take action when it becomes aware of information relating to a complaint. Confidentiality will be maintained to the extent possible and consistent with Chamberlain’s obligations in investigating complaints. Once an individual discloses identifying information to Chamberlain through the processes described above, they will be considered to have filed a complaint with Chamberlain. While the confidentiality of information received, the privacy of individuals involved, and compliance with the wishes of the student or witnesses cannot be guaranteed, they will be respected to the extent possible and appropriate.

Retaliation

Chamberlain prohibits retaliation against anyone who reports an incident of alleged harassment, discrimination or other unlawful conduct, or any person who assists or participates in a proceeding, investigation or hearing relating to such allegations. Retaliation includes, but is not limited to, any form of intimidation, reprisal or harassment. All complaints of retaliation should be reported in accordance with the complaint procedures outlined above. If the procedures outlined above would result in the student being required to submit their complaint to the person whom they believe is retaliating against them, the student may submit the retaliation complaint to the online or campus leader, who will determine an appropriate party to address the retaliation complaint. Submission of a good-faith complaint or report of harassment, discrimination or other unlawful conduct will not adversely affect the student’s future grades, learning or academic environment. Chamberlain will discipline or take appropriate action against anyone who retaliates against any person who reports an incident of alleged harassment, discrimination, or other unlawful conduct, or who retaliates against any person who testifies, assists or participates in a proceeding, investigation or hearing related to such allegations.

 

Student Identification (ID) Card

In an effort to ensure the safety of our campus, students are required to wear their ID badge at all times while on campus. The badge can be worn around the neck with an approved Chamberlain lanyard or on a clip, as long as the ID is visible.

Student IDs are issued during new student orientation. All enrolled students must have in their possession a student identification card while on University property. The ID card is intended to serve as proof of an individual’s status at Chamberlain and provides access to many resources provided by the University. An ID card is required for display on campus property, attendance in class, lab and clinicals, student activities, library and lab checkout, book purchases, etc. Student ID badges are also may be required for parking garage and elevator access. Students must show their ID upon request to any University official or security officer. A color scheme has been instituted to better identify authorized Chamberlain individuals on campus.

• Teal Lanyards: Chamberlain Students
• Green Lanyards: Visitors
• Royal Blue Lanyards: Chamberlain Faculty/Colleagues

Any student who does not have an active ID badge or forgets their badge will need to register with security at the front entrance. A temporary badge will be provided and further steps will be taken to help the student obtain a new badge, if needed. Students in need of a teal lanyard should contact student services. Replacements for lost ID cards may be purchased; a state issued ID is required to obtain a replacement ID card.

Chamberlain PA students are required to wear a student issued white coat during their Clinical Clerkships. Students must wear their Chamberlain ID tag, either clipped to their lab coat or worn around their neck with the Chamberlain student lanyard, which will clearly
identify them as a PA student. Chamberlain scrubs are optional and can be purchased online at the Chamberlain bookstore.

 

Technical Standards

(Based in part on the recommendations of the AAMC Special Advisory Panel on Technical Standards for Medical School Admission.)

Chamberlain University is committed to the achievement of superior student outcomes for a diverse population of students. Learning is designed to provide all students with the best academic experience and support services to become extraordinary healthcare professionals. Clinical education is designed using a holistic experiential learning model that recognizes and fosters each student’s professional potential to ultimately improve patients’ health outcomes in communities across various fields of care.

When considering a physician assistant studies program, the student must evaluate their abilities and skills. To succeed in a physician assistant studies program, a student must possess certain abilities and skills deemed essential functions for the care of the patients they will serve.

Students seeking admission and currently-enrolled students should be aware that all students must meet technical standards with or without reasonable accommodations in addition to meeting academic standards. Students will be required to maintain satisfactory demonstration of both academic and technical standards for progression through the program. A candidate for Chamberlain’s physician assistant degree program must have abilities and skills in five areas: Observation/Acquiring Knowledge; Communication; Intellectual, Integrative and
Quantitative Abilities; Motor Functions; and Behavioral/Social Attributes.

Chamberlain is committed to excellence in accessibility to education; we encourage students with disabilities to seek accommodations.

To make an accommodation request contact the Office of Student Disability Services at chamberlainosds@adtalem.com.

Observation/Acquiring Knowledge

The first standard, observation/acquiring knowledge, relates to the student’s ability to develop through experience a skill or habit until learned as an innate ability.

• Possess the ability to observe the following in lecture, laboratory, and clinical settings:
– presentations;
– live and recorded demonstrations;
– written material; and
– visual media.
• Detect accurately a patient’s medical condition
• Demonstrate the ability to acquire knowledge from didactic, experiential learning and clinical environments
• Demonstrate the ability to acquire knowledge from written documents and electronic systems which includes scholarly articles and journals

Communication

The second standard, communication relates to the students’ ability to impart or exchange information or data.

• Demonstrate communication skills for sensitive and effective interactions with patients, families and/or communities and teams
• Effective communication abilities with faculty, preceptors and all members of the healthcare team in didactic, experiential learning and clinical environments
• Elicit information including a medical history and other details to accurately and effectively evaluate a patient’s condition
• Communicate effectively in a professional manner with patients in order to elicit information
• Accurately describe patient changes such as mood, activity and posture and perceive nonverbal communications
• Deliver clear, concise and pertinent communication to ensure safe transitions in care or elicit action in critical situations

Intellectual, Integrative & Quantitative Abilities

The third standard, Intellectual, Integrative and Quantitative Abilities, relates to the students’ ability to critical analyze information and determine next action steps.

• Possess intellectual, integrative and quantitative abilities necessary for synthesizing information, critically thinking and problem solving
• Measure, calculate, integrate, reason, analyze, prioritize, synthesize data related to patient diagnosis and care
• Comprehend three-dimensional relationships and to understand the spatial relationships of structures

Motor Functions

The fourth standard, Motor Functions, relates to the students fine and gross motor skills necessary to function in the role.

• Possess necessary motor functions to perform palpation, auscultation, percussion and other diagnostic maneuvers on patients to elicit information
• Possess motor (fine and gross) capabilities to operate instruments; perform a complete physical examination; perform diagnostic procedures; provide emergency treatment to patients, such as cardiopulmonary resuscitation and the application of pressure to stop bleeding; perform procedures which require both gross and fine motor movements; administer intravenous medication; and perform suturing of simple wounds
• Possess capability, strength and stamina to move within the classroom, laboratory and clinical areas including but not limited to examination rooms, treatment rooms and surgical suites for long periods of time

Behavioral/Social Attributes

The fifth standard, Behavioral/Social Attributes, describes a range of students’ characteristics that can be measured and shown to differentiate effective and ineffective performance.

• Possess ability to effectively handle and manage heavy workloads, function effectively under stress, adapt to changing environments, display
flexibility and function in the face of ambiguity inherent in the clinical problems of patients
• Possess the ability to critically think and reason
• Possess sensitivity, good judgment, effective interpersonal skills and concern for others
• Accept responsibility for learning, capable of caring
• Maintain professional interactions with patients and health care personnel
• Demonstrate integrity, accountability, interest and motivation
• Demonstrate intent and willingness to follow the American Academy of Physician Assistant’s Code of Ethics

MPAS Program Policy